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Chicken Soup for IT Service Management Soul

Remember, it's people – with all their failings and surprises – that are at the heart of any successful ITSM initiative, writes ITSMWatch columnist Eric Spiegel of Suntiva.
Tags: ITIL, ITSM, Suntiva, soft skills, buy-in

5 Steps To Achieving a Successful ITIL Assessment

You can use these steps to either get started with ITIL or improve your existing practices, writes ITSMWatch columnist Eric Spiegel of Suntiva.
Tags: ITIL, ITSM, IT value, Suntiva, Assessments

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