There needs to be a standard, writes ITSMWatch guest columnist Ivanka Menken of The Art of Service.
Tags: ITIL, ITSM, service catalog, Menken

Defining senior management's focus is critical the success of any service catalog initiative, write ITSMWatch columnists Ed Rivard and Bob Simmons of Forsythe.
Tags: ITIL, ITSM, service catalog, Forsythe, buy-in

Senior management has to take charge otherwise the service catalog stands a very good chance of becoming shelfware, write ITSMWatch guest columnists Ed Rivard and Bob Simmons of Forsythe.
Tags: ITIL, ITSM, service catalog, Forsythe, buy-in

Effective ITIL adoption requires the application of service management best practices and a focus on cultural transformation, writes ITSMWatch columnist guest Kristy Smith of Forsythe.
Tags: ITIL, ITSM, Forsythe, change management, corporate culture

A lot of vendors are pulling back from being "ITIL compliant" and this has ITSMWatch columnist Valeria Arraj wondering why.
Tags: ITIL, ITSM, COBIT, software vendors, ValIT

Today, IT is all about people and, therefore, by default, so is ITIL and ITSM, writes ITSMWatch columnist David Mainville of Consulting Portal.
Tags: ITIL, ITSM, IT/Business Alignment, Consulting Portal, service

Today, IT is all about people and, therefore, by default, so is ITIL and ITSM, writes ITSMWatch columnist David Mainville of Consulting Portal.
Tags: ITIL, ITSM, IT/Business Alignment, Consulting Portal, service

Six steps are all you need to get Incident Management under control, writes ITSMWatch columnist Hank Marquis of Global Knowledge.
Tags: ITIL, ITSM, Global Knowledge, Marquis, incident management

IT needs to have a systems mindset that focuses on enabling the business, which necessitates teamwork and the dismantling of silos, writes ITSMWatch columnist George Spafford.
Tags: ITIL, ITSM, Spafford, process improvement, silos

ITIL v3 provides two avenues to do this, writes ITSMWatch columnist George Spafford.
Tags: ITIL, ITSM, Spafford, Event Management, incident management

Organizations struggling with version control, virtual machine images, approved build, licensing, and so on can benefit from the DML, writes ITSMWatch columnist George Spafford.
Tags: ITIL, ITSM, Spafford, CI, DML

Follow these straight forward steps and you too can design a process that will get buy-in, writes ITSMWatch columnist David Mainville of Consulting Portal.
Tags: ITIL, ITSM, stakeholders, process design, buy-in

Forget about ITIL, it's just a means to end, writes ITSMWatch columnist David Moskowitz of Productivity Solutions.
Tags: IT management, ITIL, ITSM, Peter Drucker, lifecycle

Pathfinder is designed to help ITIL, ISO and PPM professionals do their jobs better.
Tags: ISO, ITIL, ITSM, PPM, G2G3

Give and take. Yin and Yang. Balance is a good thing, writes ITSMWatch columnist Jack Probst of Pink Elephant.
Tags: ITIL, ITSM, Pink Elephant, service management, balance

Five answers to five vexing service catalog questions from ITSMWatch columnist Valerie Arraj of Compliance Process Partners.
Tags: ITIL, service catalog, Arraj, IT service management

The C-suite is still looking for a little ITIL ROI, writes ITSMWatch columnist George Spafford.
Tags: ITIL, ITSM, Spafford, IT/Business Alignment, process improvement

It always happens when you least expect it but there are some simple things you can do today to get away from unintended consequences, writes ITSMWatch columnist Jason Drubert of BT Consulting.
Tags: ITIL, ITSM, change management, Drubert, incident management

For many practitioners, hope of a service management future are turning to dismay as they figure out how to actually get value from ITIL and ITSM, writes ITSMWatch columnist George Spafford.
Tags: ITIL, ITSM, Spafford, service management, IT value

The short answer is a resounding "Yes", writes ITSMWatch columnist Rob England.
Tags: ISO, ITIL, itSMF, OGC, England