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Are People the Forgotten Part of ITIL?
By Peter Doherty -
ITIL Article Published January 11, 2010

When you start turning out leaders instead of managers, the improvements can be staggering, writes ITSMWatch columnist Peter Doherty of CA.
Tags: CA, ITIL, ITSM, RACI, best practices

New Certification Program Launched
By ITSM Watch Staff -
IT Service Management News Article Published September 21, 2009

itSMF USA announces Professional Recognition for ITSM (priSM) program at the itSMF Fusion Convention in Dallas, TX.
Tags: CA, ITIL, ITSM certification, priSM, itSMF

Ten Things They Don't Want You to Know About ITIL v3
By Rob England -
ITIL Article Published June 23, 2008

Well, fifteen things actually but it didn’t sound as catchy, writes ITSM Watch columnist Rob England.
Tags: Microsoft, HP, IBM, CA, marketing