ITSM Technologies Index

More and more, companies will be looking for this certification before doing business with you, writes ITSM Watch columnist Hank Marquis of itSM Solutions.

CFIA remains a fuzzy concept but it's really not that hard, writes ITSM Watch columnist Hank Marquis of itSM Solutions.

Getting ITSM going is easier by utilizing ITIL's best practices, write ITSM Watch guest columnists Chuck Kirchner and Mike Tainter of Forsythe.

Configuration management database (CMDB) is fast becoming a buzz-word of choice in U.S. IT shops.

Scripts may be old-school, but they work, writes ITSM Watch columnist Hank Marquis of itSM Solutions.

New ID schemas are emerging that will, hopefully, ease IT's management burden while fueling e-commerce, writes ITSM Watch guest columnist Marcus Lasance of MaXware.

The vendor community needs to step up and make its products ITIL friendly, writes ITSM Watch guest columnist John Long of IBM.

Change is always hard but ITSM and ITIL do make it easier to manage.

IT service management can benefit from utilizing the ever-increasingly integrated offerings of SaaS providers.

To get the most from your data center requires teamwork, writes ITSM Watch guest columnist Sean Nicholson of Aperture.

ITSM efforts may get a leg up if these various vendors can come to terms and actually implement what they talk about.

IT professionals need to transform their orientation from "managing boxes" to managing IT resources from a business perspective.

A Configuration Management Database provides an early foundation for changing a reactive IT culture into a proactive service provider.

In reviewing the services offered by IT, management must be able to see the causal linkages between what IT is providing and what the business needs.

Setting up strong Service Level Agreements is critical to ITSM, but it's not an easy job. Some analysts and consultants offer tips on how to do it right.