On Demand Webcast: ITSM: From Theory to Reality

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By ITSM Watch Staff
Nov 28, 2005

IT Service Management, if implemented properly, can help an organization's IT department achieve more effective, efficient and economical management of people, processes and technology. In order to transform ITSM best practices into reality, IT professionals and management must take specific and focused action.

Attend this Webcast and learn:

The importance of the IT Infrastructure Library (ITIL) and how to customize its procedures for your organization

How to train your staff to internalize ITSM and ITIL practices so they become second nature

How to determine your enterprises "pain points" and gaps between theory and current reality

Why you need a "practical process coach" or mentor to help during implementation

How to measure the impact of changes and document lessons learned

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