You Cannot Outsource ITSM Success By Valerie Arraj -
ITIL Article Published November 6, 2008 ITSM Watch columnist Valerie Arraj of Compliance Process Partners provides the five vital steps to successfully using consulting in your ITSM program.
On Demand Data and the CMDB By Rob England -
ITIL Article Published October 31, 2008
Are we overdoing our CMDB reporting requirements, asks ITSM Watch columnist Rob England?
The Perils of the CMDB By George Spafford -
ITIL Article Published October 22, 2008
Don’t start your ITIL journey with the CMDB just because you bought the software, warns ITSM Watch columnist George Spafford of Pepperweed Consulting.
Finding the Right Service Desk Software By Cathy Parmly-Basnett -
ITIL Article Published October 10, 2008 ITSM Watch guest columnists Eric Nelson and Cathy Parmly-Basnett of Forsythe lay out what to look for in your next service desk package upgrade.
Understanding Effective Change Management By George Spafford -
ITIL Article Published October 3, 2008
Effective change management becomes even more critical in a down economy, writes ITSM Watch columnist George Spafford of Pepperweed Consulting.
ITIL V3 Intermediate Level Syllabi Published By ITSM Watch Staff -
ITIL Article Published September 26, 2008
The ITIL Qualification Scheme uses a system that enables an individual to gain credits for each exam they take.
ITSM Tool Adoption: Pass or Fail? By Hank Marquis -
ITIL Article Published September 18, 2008
Many ITSM tool implementation projects fail to deliver, writes ITSM Watch columnist Hank Marquis.
Configuration Management, Without The Agony By George Spafford -
ITIL Article Published September 12, 2008
Groups working on Configuration Management need to start simple and learn in order to be successful.
Tripping Out On Small-Business ITIL By Rob England -
ITIL Article Published September 3, 2008
Making large-organization best practices fit in small to medium enterprises takes us into an alternate world where nothing is quite the same.
ITIL Ain’t Folksy Anymore By Rob England -
ITIL Article Published August 28, 2008
ITIL v3 has shed the down-home, amateur grittiness that provided its appeal, writes ITSM Watch columnist Rob England, a.k.a. the IT Skeptic.
How Software Vendors Lie About ITIL Support By Rob England -
ITIL Article Published August 15, 2008
It may not be a bold-faced; more of the white or, in this case, grey variety, writes ITSM Watch columnist Rob England.
Capacity Management and Green IT By George Spafford -
ITIL Article Published August 4, 2008
Use capacity management to save money while optimizing your existing data center set up.
The 3 Keys to ITIL Success By Hank Marquis -
ITIL Article Published July 28, 2008
ITIL implementations are projects like any other and should be treated as such, writes ITSM Watch columnist Hank Marquis of Enterprise Management Associates.
OptimizeYour Data Center Migration with ITIL By Mike Tainter -
ITIL Article Published July 21, 2008
Data center migration is primarily a business challenge, not a technology challenge, writes ITSM Watch columnist Mike Tainter of Forsythe.
Riding the CMDB Tidal Wave By Dennis Drogseth -
ITIL Article Published July 10, 2008
The CMDB is at the heart of a radical transformation of the business/IT relationship, writes ITSM Watch columnist Dennis Drogseth of EMA.
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This paper describes issues of high processor and server density within existing data center infrastructures. It identifies methods to optimize the effectiveness of power and cooling resources in facilities that are deploying high-density equipment or that are already fully populated with high-density equipment.
