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Chicken Soup for IT Service Management Soul Eric Spiegel

Remember, it's people – with all their failings and surprises – that are at the heart of any successful ITSM initiative, writes ITSMWatch columnist Eric Spiegel of Suntiva. ... more itil

New Complementary Qualifications Scheme Benefits Murky Elizabeth Harrin

The Complementary Qualifications Scheme does open up the ITIL qualification playing field but can make the your ITIL Expert award a bit suspect. ... more itil

9 Steps Closer to a Successful CMS Martin Likier

If a CMS is part of your agenda, these 9 steps should take some of the guess work out of getting started, writes ITSMWatch columnist Marty Likier of Forsythe's IT Service Management Practice. ... more itil

Disruptive Tech Drives Need for Configuration Management Carlos Casanova

Technology advancements continually drive the need for adoption of ITIL and ITSM principals, writes ITSMWatch columnist Carlos Casanova of the K2 Solutions Group. ... more itil

Service Measurement & Reporting Across the ITIL Service Lifecycle Gary Case

ITSMWatch guest columnist Gary Case of Pink Elephant, who literally wrote the ITIL v3 book on Continual Service Improvement, shares his insights on service measurement and reporting. ... more itil

Implementing ITIL Using Agile Elizabeth Harrin

Is agile really the way to implement ITIL? ITSMWatch investigates. ... more itil

6 Success Factors for ITSM Governance Structures, Part II Ed Rivard

Taken together these six factors will improve your chances of ITIL/ITSM success, writes ITSMWatch columnist Edward Rivard of Forsythe. ... more itil

"I Don't Want to Hear about ITIL!", Part I David Moskowitz

If your CIO tells you this they probably don't understand what ITIL is really all about, writes ITSMWatch columnist David Moskowitz of Productivity Solutions. ... more itil

How to Stay Motivated on the Road to ITIL Expert Elizabeth Harrin

You can keep your motivation up during the long road to ITIL Expert. ITSMWatch's Elizabeth Harrin shows you how. ... more itil

6 Success Factors for ITSM Governance Structures Ed Rivard

ITSM/ITIL takes more than just an install or two to be successful, writes ITSMWatch columnist Edward Rivard of Forsythe. ... more itil

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