ITSMwatch Archives : July 2007

The Eight Essential Elements of an IT Service Lifecycle - 07/30/2007
Incident Decision Making and Cognitive Bias - 07/23/2007
itSMF Conference Update - 07/13/2007
From Software to System to Service - 07/11/2007
ITIL v3: Passing the Skeptic's Test - 07/02/2007

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