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More articles By Ami Nahari

Using SLM to Improve Your Company's Bottom Line

You can use Service Level Management to improve the perception of IT and save the company money, writes ITSMWatch columnist Ami Nahari of BT.

The Diplomacy of a Service Level Manager

The service level manager in the role of the negotiator must be diplomatic and sensitive but also firm, writes ITSMWatch guest columnist Ami Nahari of BT.