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More articles By Ed Rivard
6 Success Factors for ITSM Governance Structures, Part II
ITIL Article Published Feb 25, 2011
Taken together these six factors will improve your chances of ITIL/ITSM success, writes ITSMWatch columnist Edward Rivard of Forsythe.
6 Success Factors for ITSM Governance Structures
ITIL Article Published Feb 12, 2011
ITSM/ITIL takes more than just an install or two to be successful, writes ITSMWatch columnist Edward Rivard of Forsythe.
Integrating ITIL with IT Project Management Improves Both
ITIL Article Published Nov 19, 2010
Integrating ITIL processes with IT project management can significantly enhance service value, write ITSMWatch columnists Ed Rivard & Kristy Smith of Forsythe.
Who Owns the Service Catalog? - Part II
ITIL Article Published Aug 20, 2010
Defining senior management's focus is critical the success of any service catalog initiative, write ITSMWatch columnists Ed Rivard and Bob Simmons of Forsythe.