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More articles By Eddy Peters
Using BPMN to Enhance ITIL's Effectiveness
ITIL Article Published Jun 15, 2009
Modeling makes words that much more effective, writes ITSMWatch guest columnist Eddy Peters of CTG.
ITIL v3 is Your Next Step in ITSM
ITIL Article Published Feb 20, 2009
ITIL v3 changes enable service-driven processes instead of process-driven services, writes ITSMWatch guest columnist Eddy Peters of CTG.