More articles By Elizabeth Harrin
Award winners, contract winners and a free ITSM makeover in this week's news.
How you measure system availability says everything about your IT ops.
Social networking comes to ITSM software and PinkVerify finds a new leader in our news roundup this week.
Switching ITSM software providers, new resources for choosing vendors and the next generation of ITIL qualifications in our news roundup this week.
The change advisory board (CAB) is the route through which all changes pass. We all know it's best practice to have one, but what do they actually do?
You can keep your motivation up during the long road to ITIL Expert. ITSMWatch's Elizabeth Harrin shows you how.
The future of SaaS, the last chance for ITIL v2 qualifications and more in this installment of the round up.
Is agile really the way to implement ITIL? ITSMWatch investigates.
Looking for a new job? Things are looking up in this week's roundup.
What do you give the ITSM professional who has everything? ITSMWatch has waded through this year's publications to bring you the five best books of 2010.
The Complementary Qualifications Scheme does open up the ITIL qualification playing field but can make the your ITIL Expert award a bit suspect.
Did you know that C-level support isn't necessary for a successful ITIL implementation? Here's our roundup of new research and ITSM news.
News, awards and joint ventures -- We trawl through the ITIL headlines so you don't have to!
If you have have access, it worth your time the visit.
New products, people and purchasing methods: A look at headlines from around the industry and the world.