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More articles By Frank Bucalo
Rightsizing Your Service Level Management Implementation
ITIL Article Published Mar 27, 2008
You can't measure everything, so don't, advises ITSM Watch columnist Frank Bucalo of CA.
Rightsizing Service Cost Models, Part II
ITIL Article Published Feb 28, 2008
Use these applied techniques from ITSM Watch guest columnist columnist Frank Bucalo of CA for designing effective and efficient cost models.
Rightsizing Service Cost Models, Part I
ITIL Article Published Feb 7, 2008
Use these theories from ITSM Watch guest columnist Frank Bucalo of CA to design effective and efficient cost models.
Rightsizing Your ITIL Implementation
ITIL Article Published Jan 11, 2008
Service level management drives business alignment, writes ITSM Watch guest columnist Frank Bucalo of CA.