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More articles By Glen Willis
ITIL v3: Bridging the Gap Between IT and Business
ITIL Article Published May 29, 2008
v3 builds on v2, greatly expanding its usefulness and helping CIOs make the leap to business strategist, writes ITSM Watch columnist guest columnists Augusto Perazzo and Glen Willis of PA Consulting.
Positioning ITIL for Success
ITIL Article Published Aug 6, 2007
These are the 10 most important steps to getting your ITIL initiative to succeed, writes ITSM Watch columnist Glen Willis of the PA Consulting Group.