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More articles By Glen Willis

ITIL v3: Bridging the Gap Between IT and Business

v3 builds on v2, greatly expanding its usefulness and helping CIOs make the leap to business strategist, writes ITSM Watch columnist guest columnists Augusto Perazzo and Glen Willis of PA Consulting.

Positioning ITIL for Success

These are the 10 most important steps to getting your ITIL initiative to succeed, writes ITSM Watch columnist Glen Willis of the PA Consulting Group.