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More articles By Jan Vromant

The Challenges of RCA in ITIL and the "New" Deming Cycle

Proactive problem management (pPM) and root cause analysis (RCA) is the right path but you may find open revolt along the way, writes ITSM Watch columnist Jan Vromant of Deloitte Consulting.

Benefiting from the IT Financial Management Process

The IT Financial Management Process has been considered a 'back office' procedure. Now, with a focus on the bottom line, we need to learn how to capture our costs and implement Internal Billing or Charging.