More articles By Jason Druebert

It always happens when you least expect it but there are some simple things you can do today to get away from unintended consequences, writes ITSMWatch columnist Jason Drubert of BT Consulting.

You can't implement something that isn't designed to be implemented, writes ITSMWatch columnist Jason Druebert of BT Professional Services.

Twitter helped reduce critical incidents from one a week to one every three months, writes ITSMWatch guest columnist Jason Druebert of BT Professional Services.