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More articles By Jennifer Zaino

Pulling the Processes Together

Pepperweed’s free version of its Process Model ties 21 processes together, from ITIL to portfolio management to security.

ITIL Gains, But Not Without Pains

Surveys show continuing adoption as well as persistent challenges.

Play It Again, Sim

One company that specializes in training simulations says the approach brings ITSM concepts to life for a larger number of individuals in the IT organization.

Get the CMDB Right

Advice for building a configuration management database system that works for your company.

ITIL Drives Service Management at Toyota Financial

But the long journey has required negotiating roadblocks and building bridges to the business.

The Buzz About ITIL V3, Part 2

In the second part of this series, industry experts offer addition insights into the best practices refresh.

The Buzz About ITIL V3, Part 1

This week the IT Infrastructure Library Version 3 refresh publications debut. We asked several ITIL experts what changes to expect in the best practice framework.

ITIL v3 Should Ease Alignment

Version 3 of the IT best-practices framework is designed to offer real business interconnectivity. In this Q&A, an advisor to the ITIL v3 project explains why.

ITIL Version 3 to Stress Alignment Integration

The pending update to the IT Infrastructure Library is focused on seamless synergy and a lifecycle approach to IT service management.