More articles By Jennifer Zaino
Pepperweeds free version of its Process Model ties 21 processes together, from ITIL to portfolio management to security.
Surveys show continuing adoption as well as persistent challenges.
One company that specializes in training simulations says the approach brings ITSM concepts to life for a larger number of individuals in the IT organization.
Advice for building a configuration management database system that works for your company.
But the long journey has required negotiating roadblocks and building bridges to the business.
In the second part of this series, industry experts offer addition insights into the best practices refresh.
This week the IT Infrastructure Library Version 3 refresh publications debut. We asked several ITIL experts what changes to expect in the best practice framework.
Version 3 of the IT best-practices framework is designed to offer real business interconnectivity. In this Q&A, an advisor to the ITIL v3 project explains why.
The pending update to the IT Infrastructure Library is focused on seamless synergy and a lifecycle approach to IT service management.