Home  Author  index

More articles By Kristy Smith

Integrating ITIL with IT Project Management Improves Both

Integrating ITIL processes with IT project management can significantly enhance service value, write ITSMWatch columnists Ed Rivard & Kristy Smith of Forsythe.

How to get IT to Accept ITIL

Effective ITIL adoption requires the application of service management best practices and a focus on cultural transformation, writes ITSMWatch columnist guest Kristy Smith of Forsythe.

Developing Actionable ITIL Processes

A sound framework coupled with cultural transformation and results tracking are essential for successfully implementing ITIL, write ITSMWatch columnists Micheal Tainter and Kristy Smith of Forsythe.