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More articles By Michael LaChance
Dirty Little Secrets of Application Dependency Mapping
ITIL Article Published Dec 26, 2007
Automating your CMDB discovery process is a little more complicated than buying fancy tools although that helps too, writes ITSM Watch columnist Michael LeChance of The Travelers Companies.
For IT Process Owners, A Bright Future
ITIL Article Published Nov 26, 2007
Process ownership is a significant career opportunity for mature and promising leaders in IT organizations. Here's why.
Give Demand Management the Attention it Deserves
ITIL Article Published Nov 14, 2007
A few tips from ITSM Watch guest columnist Michael LaChance of The Travelers Companies on how to get demand management best-practices rolling in your organiziation.