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More articles By Michael LaChance

Dirty Little Secrets of Application Dependency Mapping

Automating your CMDB discovery process is a little more complicated than buying fancy tools — although that helps too, writes ITSM Watch columnist Michael LeChance of The Travelers Companies.

For IT Process Owners, A Bright Future

Process ownership is a significant career opportunity for mature and promising leaders in IT organizations. Here's why.

Give Demand Management the Attention it Deserves

A few tips from ITSM Watch guest columnist Michael LaChance of The Travelers Companies on how to get demand management best-practices rolling in your organiziation.