More articles By Michael LaChance

Automating your CMDB discovery process is a little more complicated than buying fancy tools — although that helps too, writes ITSM Watch columnist Michael LeChance of The Travelers Companies.

Process ownership is a significant career opportunity for mature and promising leaders in IT organizations. Here's why.

A few tips from ITSM Watch guest columnist Michael LaChance of The Travelers Companies on how to get demand management best-practices rolling in your organiziation.