More articles By Mike Drapeau

Implementing a service catalog saves time, garners users' trust and bolsters your internal SLAs, writes ITSM Watch guest columnist Mike Drapeau of the Drapeau Group.

ITSM Watch guest columnist Mike Drapeau explains the basics of Release Management and how to make it function properly.

ITIL is not designed for "externally" facing IT services, writes Mike Drapeau of the Drapeau Group.

Planning the breakaway from your ITIL consultant should be considered long before you make the move, writes ITSM Watch guest columnist Mike Drapeau of the Drapeau Group.