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More articles By Mike Drapeau
Building an IT Service Catalog
ITIL Article Published Jun 27, 2007
Implementing a service catalog saves time, garners users' trust and bolsters your internal SLAs, writes ITSM Watch guest columnist Mike Drapeau of the Drapeau Group.
Release Management: Where to Start?
ITIL Article Published May 31, 2007
ITSM Watch guest columnist Mike Drapeau explains the basics of Release Management and how to make it function properly.
Why MSPs Struggle with ITIL
ITIL Article Published Mar 5, 2007
ITIL is not designed for "externally" facing IT services, writes Mike Drapeau of the Drapeau Group.
How to Transition Away From Your ITIL Consultant
ITIL Article Published Jan 13, 2007
Planning the breakaway from your ITIL consultant should be considered long before you make the move, writes ITSM Watch guest columnist Mike Drapeau of the Drapeau Group.