More articles By Mike Tainter

Leveraging the ITIL Service Lifecycle is a good place to start, writes ITSMWatch columnist Michael Tainter of Forsythe.

Many organizations are struggling these days to understand the value of a service catalog, how it can be leveraged to deliver quality and higher customer satisfaction, and what it really is, writes ITSMWatch columnist Michael Tainter of Forsythe.

A sound framework coupled with cultural transformation and results tracking are essential for successfully implementing ITIL, write ITSMWatch columnists Micheal Tainter and Kristy Smith of Forsythe.

Data center migration is primarily a business challenge, not a technology challenge, writes ITSM Watch columnist Mike Tainter of Forsythe.

So, you’ve developed and implemented your business continuity and disaster recovery (BC/DR) plan … now what?, asks ITSM Watch columnist Mike Tainter of Forsythe.

Although much has changed, there’s no reason to abandon the v2 ship just yet, writes ITSM Watch columnists Martin Likier and Mike Tainter of Forsythe Solutions Group.

Rule No.1: Remember who you are writing the catalog for, writes ITSM Watch columnists Mike Tainter and Jay Long of Forsythe

Getting started with ITIL may seem daunting but you may be farther along than you think, writes ITSM Watch columnist Michael Tainter of Forsythe.

Start with the basics when implementing ITIL, writes ITSM Watch columnist Michael Tainter of Forsythe.

Good ITIL practices start by clearly defining process, writes ITSM Watch guest columnist Mike Tainter of Forsythe.

Getting ITSM going is easier by utilizing ITIL's best practices, write ITSM Watch guest columnists Chuck Kirchner and Mike Tainter of Forsythe.