More articles By Mike Tainter
How to Plan the Transition to Cloud Computing
Leveraging the ITIL Service Lifecycle is a good place to start, writes ITSMWatch columnist Michael Tainter of Forsythe.
6 Steps to Setting Up a Manageable Service Catalog
Many organizations are struggling these days to understand the value of a service catalog, how it can be leveraged to deliver quality and higher customer satisfaction, and what it really is, writes ITSMWatch columnist Michael Tainter of Forsythe.
Developing Actionable ITIL Processes
A sound framework coupled with cultural transformation and results tracking are essential for successfully implementing ITIL, write ITSMWatch columnists Micheal Tainter and Kristy Smith of Forsythe.
OptimizeYour Data Center Migration with ITIL
Data center migration is primarily a business challenge, not a technology challenge, writes ITSM Watch columnist Mike Tainter of Forsythe.
Use ITIL to Enhance Your Disaster Recovery Capability
So, youve developed and implemented your business continuity and disaster recovery (BC/DR) plan now what?, asks ITSM Watch columnist Mike Tainter of Forsythe.
Key Differences Between ITIL v2 and v3
Although much has changed, theres no reason to abandon the v2 ship just yet, writes ITSM Watch columnists Martin Likier and Mike Tainter of Forsythe Solutions Group.
The First Step in Creating Your Service Catalog
Rule No.1: Remember who you are writing the catalog for, writes ITSM Watch columnists Mike Tainter and Jay Long of Forsythe
Getting Started with ITIL
Getting started with ITIL may seem daunting but you may be farther along than you think, writes ITSM Watch columnist Michael Tainter of Forsythe.
"Safety" Tips for ITIL-Based Service Support
Start with the basics when implementing ITIL, writes ITSM Watch columnist Michael Tainter of Forsythe.
ITIL and Process Development
Good ITIL practices start by clearly defining process, writes ITSM Watch guest columnist Mike Tainter of Forsythe.
A Fast, Practical Start to ITSM
Getting ITSM going is easier by utilizing ITIL's best practices, write ITSM Watch guest columnists Chuck Kirchner and Mike Tainter of Forsythe.