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More articles By Mike Vizard

CA Technologies Looks to Modernize IT Service Management

End users are happier, for the most part, when they can solve their own problems without having to engage IT personnel directly.

FrontRange Joins Rush to Fold MDM into ITSM

FrontRange has added a suite of MDM tools to its ITSM offering, which allows administrators to master only one core console for device classes.

Kaseya Rolls Out Advanced Monitoring Tool as a Service

Kaseya Traverse adds the ability to monitor virtual machines and cloud computing platforms to the Kaseya IT service management portfolio.

Absolute Software Merges MDM with IT Service Management

Absolute Software's latest IT management framework allows IT to interact with multiple types of endpoints, which should help in the management of BYOD.

FrontRange Makes Case for Hybrid ITSM

Adds tighter integration with external applications to enhance workflow across multiple systems.