More articles By Mike Vizard
End users are happier, for the most part, when they can solve their own problems without having to engage IT personnel directly.
FrontRange has added a suite of MDM tools to its ITSM offering, which allows administrators to master only one core console for device classes.
Kaseya Traverse adds the ability to monitor virtual machines and cloud computing platforms to the Kaseya IT service management portfolio.
Absolute Software's latest IT management framework allows IT to interact with multiple types of endpoints, which should help in the management of BYOD.
Adds tighter integration with external applications to enhance workflow across multiple systems.