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More articles By Troy DuMoulin
Building ITSM Buy-In is an Inside Job
ITIL Article Published Apr 7, 2010
You can't rely on outside vendors to do it for you, writes ITSMWatch guest columnist Troy Du Moulin of Pink Elephant.
The Seven Enablers & Constraints of ITSM
ITIL Article Published Dec 18, 2008
Why do many organizations stumble in their initial attempts at implementing ITSM best practices, asks ITSM Watch guest columnist Troy DuMoulin of Pink Elephant.
ITIL v3: The Evolution Of Service Management Philosophy
ITIL Article Published Jun 15, 2007
ITIL is growing up and v3 reflects that real-life experience, writes ITSM Watch guest columnist Troy DuMoulin of Pink Elephant.