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Microsoft Frameworks Integrated Glossary

The Microsoft Integrated Glossary contains terms for: MSF - Microsoft Solutions Framework MOF - Microsoft Operations Framework MSPMO - Project Management Office
Mar 4, 2004

ITSM Watch Staff


H - I


High-impact project, necessitating review by an opportunity review board at the local, regional, or global level before a response is made to pursue an opportunity.


Any mechanism used to uniquely identify a user or a set of privileges on a system. Identification can be likened to a key. Access control can be likened to a lock. Both the key and lock must match in order to gain access.


identification process
The iterative procedure of discovering services, objects, attributes, and relationships from scenarios. Also known as noun-verb analysis.


identifying risk
Discovering and recognizing potential problems with the project.


In the MOF and MSF risk models, the degree of loss that the business consequence would cause. This is measured on a numeric scale: the higher the impact, the higher the number. This is closely related to the ITIL® meaning of this term: the business criticality of an incident.


impact analysis
A quantitative research method in which a study is conducted into the effects that an error or change implementation may have on the other parts of the configuration and the subsequent consequences for the service level, taking into account the risks of such an error or change implementation and the potential severity.


The process of executing the production release and stabilization of an IT change that encompasses one or more configuration items (CIs).


implementation scenario
A short overview of the organizational aspects and scheduling relating to the execution of installation work. The scenario involves a step-by-step plan that includes the various actions and tests, persons responsible, and the duration of the actions to be carried out.


implementation technologies
The programming language, application programming interface (API), and component technology.


Any event that deviates from the (expected) standard operation of a system. Such an event influences the system, even though the influence may be small or even invisible to the user of the system. Every incident is assigned to a problem or a known error.


incident control
See incident management.


incident management
A MOF service management function in the supporting quadrant. It is the function that controls and manages the life cycle of all incidents from occurrence to closure.


What the organization needs to know to run its business processes and operations. It includes standard data models, data management policies, and descriptions of the patterns of information consumption and production in the organization.


information perspective
The enterprise architecture from the point of view of the information that the organization has stored for its use.


information stores
A database or other kind of repository where information in all of its forms is kept.


information system
The entirety of the hardware with accompanying basic software and applications software, datasets, persons, and the procedures according to which they work, for gaining knowledge of and/or directing or supporting business processes.


information systems management
The totality of the activities involved in maintaining information systems, the components from which they are constructed, and the accompanying data processing and information processes in accordance with the requirements and preconditions set for their use.


information technology
The architecture, structures, and processes that are the core of an information systems strategy. The entirety of those components (for example, computers, networks, and information systems) with which information provision is realized.


Information Technology Infrastructure Library (ITIL®)
A widely recognized collection of IT service management best practices and processes for the management of IT services.


information technology life cycle
The process of planning, building, and managing information technology.


The total set of resources necessary to support the enterprise computing environment. These resources consist of the technologies and standards, the operational processes, and the people and organizational resources.


infrastructure deployment
The process of converting functional specifications, training, and plans into a complete, deployment-ready solution.


infrastructure role
One of six roles in the MOF team model. It is responsible for the evolving enterprise architecture and ensures that plans are in place to meet the new and changing requirements of running the business from a networking, telecommunications, hardware, and software perspective. Additionally, the infrastructure role includes responsibility for shared/common data management such as customer and product data, space, and storage planning (data centers, field and remote offices, test labs, development labs, and so forth), and the tools necessary to support the infrastructure.


initial candidate project list
See candidate project list.


The degree to which consecutive types of actions or work are carried out by an organizational unit.


Physical or functional interaction at the boundary between configuration items.


interface contract
The specification of how a component will allow a component user access to specific, predefined services.


internal release
The process of getting the product to a known state and incrementally building upon it.


See information technology.


IT abyss
A model used to describe the gap that stands between an enterprise and its ability to maximize value from its IT investments. The IT abyss is the most prominent feature of the IT landscape and represents the present state of an organization on the IT landscape chart, situated between past and future states. An organizations position relative to the abyss on the IT landscape chart determines which of four strategies it should adopt to help it emerge from or cross the IT abyss.


IT assets
Three main areas: application portfolio, technology infrastructure, and IT organization.


IT diagnostic areas
Enterprise architecture planners can evaluate an organization's current IT environment in three key diagnostic areas: IT assets (what the organization has), IT management processes (how things are done), and IT/business performance (current performance).


IT infrastructure
The sum of an organization's IT-related hardware, software, data communication facilities, procedures, automation tools, documentation, and people.


IT Infrastructure Library
See Information Technology Infrastructure Library.


IT inventory
A quick, high-level inventory across the enterprise, looking only at the details of the areas that the vision identifies as being of interest. The IT inventory of an organization can be divided into three categories:

  • Applications. Systems made up of executable software.
  • Information. Computerized data stores containing information, often accessed through a database management system.
  • Technology. Hardware, software, and electronic networks that support applications and data stores.

For analysis purposes, the inventory also includes items that are planned or under development.


IT landscape
A graphical representation of an organization's IT assets evaluation depicting past, present, and future performance. The IT abyss model describes varying levels of the IT landscape. Factors contributing to the IT abyss include IT assets, IT management processes, and IT business performance.


IT life cycle
The process of planning, building, and managing information technology.


IT management processes
Typically, an examination of five main areas in evaluating IT management processes: strategic direction-setting, technical direction-setting, funding, execution, and review.


IT service
Any hardware, software, or facility (or combination thereof) that is provided to business customers for their use and is managed by IT.


IT service management
An approach that IT organizations can utilize to plan, develop, deliver, and maintain quality IT services that are customer focused and process driven, and that meet both cost and performance targets as defined by the service level agreement or operating level agreement.


IT service provider
Any organizational units, whether internal or external, that deliver and support IT services to a customer.


IT/business performance
Has two main areas: spending and results.


One execution of a sequence of operations in a process or cycle.


See Information Technology Infrastructure Library.