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ITIL Archives : July 2009

The Importance of Policy Management - 07/30/2009
Using SLM to Improve Your Company's Bottom Line - 07/24/2009
Killing the Goose: The Commercialization of ITIL - 07/16/2009
Using the Service Desk as a Single Point of Contact - 07/10/2009
The Diplomacy of a Service Level Manager - 07/02/2009

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