ITIL v3 Should Ease Alignment
Yes. For example, say youre in retail banking, you would have a base of service levels to measure to a service should be available these certain hours, have this transaction throughput, and in the event of an incident the business continuity plan says the system should be back up in five minutes. Then look at which ITIL processes you need to support that [incident management, change management, measure service levels to provide reports to users]. You can implement this quite quickly in terms of ITIL processes.
Managing your ITIL implementation this way isnt exclusive to v3, though couldn't businesses undertaking ITIL initiatives now be thinking about operating this way, without waiting for the publication of the new texts? Absolutely you could do it this way with v2. ITIL is common sense. A lot of the best practices were in peoples minds. But in v3 weve taken the field experience and modified the guidance to reflect what is really happening in the real world.
A lot of organizations have already made the move to this more cross-process type thought pattern, whether they have started implementing or not. ITIL is now supported well by a large vendor community. The guidance weve been giving out has been cross-process guidance for some time now. So, if you are doing v2 today you are well-positioned to move forward, and one of the aspects of that is that in v3, we support all the v2 processes that are in the field to help ITIL practitioners move forward.
Theres always some insecurity when the world changes. But the reality is you can implement ITIL v3 as your organizational appetite allows. If youre already on that direction by looking across processes, this can only help accelerate your journey.
Any noticeable changes in how people are approaching ITIL?