ITIL Version 3 Service Strategy: An Early Review
The book claims to be targeted at IT organisations (p10). I dont see this happening. Even in the largest organisations, one person at most will have the will, interest, time and priorities to study hundreds of pages of densely packed theory.
I predict the book will only really come into its own (a) at the Advanced ITIL certification level, the new level introduced in Version 3 which is yet to be defined and (b) at tertiary institutions offering qualifications in ITSM. Actually (a) and (b) may well prove to be the same thing, i.e. OGC/APMG will look to more substantial institutions to deliver Level 3 certification than the comparatively lightweight operators that constitute current ITIL trainers.
As a result this book presents the same conundrum that all five books in the suite do: ITIL has been taken to another level of maturity and sophistication. That is all well and good for those who are (a) already on the journey and (b) have a business need to grow beyond Version 2s simpler view of the ITSM world. It is more problematic for those just starting to look at ITIL.