ITIL Version 3 Service Strategy: An Early Review
So the problem is that there is not as yet an ITIL Lite for those who dont need the rocket science. This is subtly different to ITIL for Small Scale Implementations. What we need is ITIL for Beginners Big or Small, for those making the first steps which may or may not later grow into what we have now with V3: ITIL for ITSM Geniuses. V3 tells us how to run, V2 told us how to walk, and many organisations are still sitting down.
Please dont look to this review for detailed criticism of the content of the Service Strategy book. It will take a year of exploration to absorb it, another year to really understand it, especially in a practical context, and more time still to prioritise the insights.
The whole ITSM community will be chewing on Service Strategy for years to come. Quite a few will find it indigestible. Others will find it full of long-term nourishment.
The IT Skeptic is an ITSM consultant and industry commentator who, for editorial reasons, prefers to remain anonymous. More thoughts from the IT Skeptic can be found at the IT Skeptics website.