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Demonstrating IT Value

By Jan Duffy The last year or so has been difficult and somewhat paradoxical year for IT executives: the very worth of IT has been in question yet demand for IT services continued to increase; budgets have been tight but emphasis on new technologies (security for example) is ongoing; the importance of the CIO's role has often been challenged yet strategic and operational dependence on IT continue to increase.
Feb 11, 2004

ITSM Watch Staff

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