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Demonstrating IT Value

By Jan Duffy The last year or so has been difficult and somewhat paradoxical year for IT executives: the very worth of IT has been in question yet demand for IT services continued to increase; budgets have been tight but emphasis on new technologies (security for example) is ongoing; the importance of the CIO's role has often been challenged yet strategic and operational dependence on IT continue to increase.
Feb 11, 2004

ITSM Watch Staff

Although many of these challenges will no doubt continue into 2004 (and probably beyond) they cannot be allowed to have a negative effect on the CIO's real priorities: selecting the most appropriate projects, getting the requirements right, and then delivering on time and on budget. IDC suggests that the following areas will require unbroken attention through 2004: