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Service Level Management: Why You Should Care

By Ruby Gates 2004 marks a renewed approach to IT Management. Organizations went through a learning curve in 2003 and now acknowledge IT as a critical part of their business strategy. Essentially, IT evolved into the beating heart of competitive advantage. In particular, Line of Business (LoB) consumption of IT services gained momentum as a focus for organizations.
Feb 26, 2004

ITSM Watch Staff

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