dcsimg
Home �   ITIL�  Index

The Key to Quality Service Level Management

By Karsten Smet ITIL has clear definition of Service Level Management and goes into considerable detail on the process, implementation and content of the key deliverable, the Service Level Agreement (SLA). The question is, is the SLA really the key deliverable?
Aug 15, 2005
By

ITSM Watch Staff





PRINT
COMMENT


    1 2 3 >> Last Page