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SLM Solutions: A Buyer's Guide

By Rick Sturm and Lisa Erickson-Harris Written by internationally recognized authorities on SLM, Enterprise Management Associates announces and has available for download the second edition which features a new tutorial, refined vendor briefs, and a large group of vendors with service management solutions.
Mar 1, 2004

ITSM Watch Staff

By Rick Sturm and Lisa Erickson-Harris
This Guide is aimed at helping IT professionals understand SLM and make purchasing decisions.

Topics Covered
    General service level management market overview
  • Updated SLM tutorial for prospective buyers of SLM solutions
  • User-friendly listing of SLM solutions
  • Product information for 80 SLM vendors
  • Requirements for enterprise SLM installations
Register and download an Online Version for a free zipped PDF of SLM Solutions.