The Expanding Operational Maturity Gap
The varying levels of operational maturity within IT organizations (ITOs) are well known. ITOs at lower levels are striving to attain higher levels to gain efficiencies and lower costs. Unfortunately, most ITOs suffer from systemic cultural and political woes that will make this transition difficult or even impossible.
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IT operations groups are under pressure to either increase their operational maturity or face a painful and inescapable decline into oblivion. Although 20%-25% of organizations are on the road to higher maturity, most IT operations groups' cultural and political issues will continue to inhibit their operational maturity. Through 2007, IT operations groups must address cultural issues and process standardization or face increased disparity between high and low maturity operations.
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