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Achieving IT Service Goals Through Best Practices

This white paper discusses IT Service Management (ITSM) and the IT Infrastructure Library (ITIL®), as it applies to the N-able IT Management Solution developed by N-able Technologies.
Apr 7, 2004

ITSM Watch Staff

A White Paper presented by N-able Technologies

The need for a unified solution that a company can use to maximize productivity through the IT service organization is evident when small- and medium- sized businesses (SMB) identify what type of role they ultimately envision for their IT service organization.

In general, the SMB market comprises two types of IT service organizations:
  1. Small businesses (10-99 users) that outsource all or most of their IT service needs to system integrators.
  2. Mid-sized enterprises (100-999 users) that provide the majority of IT services through internal resources.
N-able Technologies' develops network availability and performance management solutions built specifically for IT service organizations that support multiple customers or offices from a remote location.

Click Here To read or download "Achieving IT Service Goals Through Best Practices" White Paper