Change Management and the Service Desk
By Christopher Ciccolini and Michael Jablon Providing great technical support is tough work, and perhaps the greatest challenge lies on the front line: the Service Desk.
PRINT
COMMENT
IT Management Daily Newsletter
News and analysis for IT professionals.
Most Popular
- Organizational Improvement Through a Best Practice Approach
- Achieving IT Service Goals Through Best Practices
- Business Technology Management Standard
- ITSM & Teamwork Run Data Centers Better
- A Fool With A Tool Is Still A Fool!
- Seven Steps to Improved Incident Handling
- CMDB: The Catch-All Catch Phrase
- CFIA in 4 Easy Pieces
- Optimizing ITSM And Data Center Implementations, Simultaneously
- Causality and IT Service Management
- Business Technology Management Standard
- ITSM & Teamwork Run Data Centers Better
- How to Set Up Successful SLAs
- E-commerce and User-Centric Identity Management
- ITSM And The Utility Computing Puzzle
- ISO20000 and ITIL
- The Role of Application Monitoring in ITIL
- ITIL and the CMDB: Think Small?
- Competing Vendors to Develop CMDB Standards
- Easing IT Burdens with On-Demand Software
- IT Vendors Need to Make ITIL Actionable
- Logic Communications 'Gets' ITSM
- French ITSM Terminology Officially Determined
- Axios Celebrates Global First for BS15000 Certification
- Gateway Book to ITIL Version 3 Has Arrived
- ITSM News Round Up for October 2010
- Bush Earmarks $60B for IT
- ItSMF China Set Up in Beijing
- itSMF and Local Interest Groups
- IT Service Management Newsletter Name Change
|
|