dcsimg
Home �   ITIL�  Index

Problem Management and SMBs

By Carlos Hidalgo One area where the older technology gap is evident is with help desk processes. In another study conducted by Fred Broussard from IDC, it is estimated that more than 30 percent of SMBs currently have a homegrown application or use nothing at all for their help desk.
Sep 27, 2004
By

ITSM Watch Staff





PRINT
COMMENT