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Business Based Assessment Approach to ITIL Maturity

By Rick Leopoldi At present, the majority of ITIL and ITSM Maturity Assessment methods focus on people, process, technology/tools, organization and information factors and typically use a derivative of the IT Service Capability Maturity Model (CMM) with maturity phases such as Initial, Repeatable, Defined, Managed and Optimizing.
Dec 5, 2005

ITSM Watch Staff

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