How to Transition Away From Your ITIL ConsultantPlanning the breakaway from your ITIL consultant should be considered long before you make the move, writes ITSM Watch guest columnist Mike Drapeau of the Drapeau Group.
For the client, there is also the urge to keep the consultant engaged as a subject matter expert, disinterested party, and dependable provider of ideas and action.
Out After the Start?
There a several key phases to almost any ITIL engagement, beginning with a maturity assessment. Many organizations opt to use a third party to conduct this analysis as it is oftentimes necessary to solicit the unvarnished opinions of an unbiased external party.
These assessments typically produce a series of rankings based on the CMMI (Capability Maturity Model Integration) model, ranging from a score of 0.0 (a process so totally without maturity it constitutes chaos and little value to the enterprise) to one of 5.0 (a process boasting of near metaphysical perfection such that people, task, tool, and management are seamlessly interwoven and all elements of Continuous Improvement Program are evident).
Needless to say, most processes, at least those initially surveyed by consultants, tend to cluster at the lower scores. This reflects both the reality that self-assessment is relatively new to most organizations and the fact that low scores create compelling opportunities for consultants.
Its kind of like driving your car into a service station and asking them to look under the hood. Chances are theyll find something wrong.
Are you ready to go it alone?
The goal of all this assessment effort is to determine how to achieve operational maturity, the realization of which should generate tangible benefits and save direct costs. Any consultant worth their salt will have already factored in their own fees into the overall ITIL implementation ROI. All that is left is for the organization to determine whether the efforts and expertise of the consulting firm can be provided from within.
In order to determine whether a rapid exit for your consultant is merited, ask yourself the following questions that indicate your preparedness for transformative self-improvement: