Gateway Book to ITIL Version 3 Has ArrivedThe official introduction to the ITIL Service Lifecycle - hard copy version is now available from itSMF UK.
This official introduction can be described as the gateway to ITIL. It also serves to illuminate the background of the new ITIL structure. This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change.
For those customers who have already placed an order for the hard copy it will be dispatched in week commencing 3rd September. The .pdf and on-line versions have been delayed by several weeks. ITSMF will announce their publication date as soon as they are ready.