News
ITIL Articles
Resources
Advertiser Disclosure
Home
�
ITIL
� Index
ITSM: The Good, The Bad and The Ugly (Truth)
So, what is service management anyway?, asks ITSM Watch columnist Rob England. And is it working?
Feb 23, 2008
By
Rob England
Submit Feedback »
More by Author »
PRINT
COMMENT
1
2
>>
Last Page
IT Management Daily Newsletter
News and analysis for IT professionals.
Email:
Related Articles
January 25, 2008
ITIL v3 Manager's Bridge Exam Delayed
January 25, 2008
Getting Started with Event Management
January 16, 2008
The Best Way to Define IT Services
January 16, 2008
Complete ITIL v3 Pubs Now Available On PinkATLAS
Most Popular
Today
This Week
All-Time
Organizational Improvement Through a Best Practice Approach
Achieving IT Service Goals Through Best Practices
Business Technology Management Standard
ITSM & Teamwork Run Data Centers Better
A Fool With A Tool Is Still A Fool!
Seven Steps to Improved Incident Handling
CMDB: The Catch-All Catch Phrase
CFIA in 4 Easy Pieces
Optimizing ITSM And Data Center Implementations, Simultaneously
Causality and IT Service Management
Business Technology Management Standard
ITSM & Teamwork Run Data Centers Better
How to Set Up Successful SLAs
E-commerce and User-Centric Identity Management
ITSM And The Utility Computing Puzzle
ISO20000 and ITIL
The Role of Application Monitoring in ITIL
ITIL and the CMDB: Think Small?
Competing Vendors to Develop CMDB Standards
Easing IT Burdens with On-Demand Software
IT Vendors Need to Make ITIL Actionable
Logic Communications 'Gets' ITSM
French ITSM Terminology Officially Determined
Axios Celebrates Global First for BS15000 Certification
Gateway Book to ITIL Version 3 Has Arrived
ITSM News Round Up for October 2010
Bush Earmarks $60B for IT
ItSMF China Set Up in Beijing
itSMF and Local Interest Groups
IT Service Management Newsletter Name Change