Home �   ITIL�  Index

The (Ongoing) Evolution of the ITIL Request

From no standing at all to an equal peer of Incident, the humble Request has grown in importance with each new version of ITIL, writes ITSMWatch columnist Rob England (a.k.a., The IT Skeptic).
Apr 27, 2009

Rob England

print PRINT
comment COMMENT

    1 2 >> Last Page

IT Management Daily Newsletter

Related Articles

Most Popular