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Moving Beyond RACI in ITIL v3

While effective, ITIL v3 doesn't explain how to use RACI very well. ITSMWatch columnist David Mainville of Consulting-Portal strives to clarify in part one of this two-part series.
Sep 11, 2009

D'Arcy McCallum

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Project management, RACI, ITSM, ITIL v3, Consulting-Portal

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