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Moving Beyond RACI in ITIL v3, Part II

While effective, ITIL v3 doesn't explain how to use RACI very well. ITSMWatch guest columnist D'Arcy McCallum of Consulting-Portal strives to clarify in part two of this two-part series.
Sep 18, 2009

D'Arcy McCallum

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IT management, RACI, ITSM, Consulting-Portal, Accoutability

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