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Repositioning IT as a Valued Business Partner

Organizations are insisting that IT functions, internal operations and outsourced partners alike, realize value for money.
Apr 21, 2004

ITSM Watch Staff

IT performance management necessitates the establishment of standard, commonly accepted processes and measures to demonstrate value to business leaders in a continuously evolving IT environment. To address this, a number of organisations are looking at implementing the Control Objectives for Information and Related Technology (CobiT) framework and applying concepts from the IT Infrastructure Library (ITIL).

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