Repositioning IT as a Valued Business Partner
Organizations are insisting that IT functions, internal operations and outsourced partners alike, realize value for money.
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IT Management Daily Newsletter
News and analysis for IT professionals.
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- Organizational Improvement Through a Best Practice Approach
- Achieving IT Service Goals Through Best Practices
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- Seven Steps to Improved Incident Handling
- CMDB: The Catch-All Catch Phrase
- CFIA in 4 Easy Pieces
- Optimizing ITSM And Data Center Implementations, Simultaneously
- Causality and IT Service Management
- Business Technology Management Standard
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- How to Set Up Successful SLAs
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- ISO20000 and ITIL
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- Competing Vendors to Develop CMDB Standards
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- IT Vendors Need to Make ITIL Actionable
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- French ITSM Terminology Officially Determined
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- Gateway Book to ITIL Version 3 Has Arrived
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- IT Service Management Newsletter Name Change
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