ITSM is More Than a Buzzword in Singapore and China
By T.C.Seow IT service management or ITSM has been bandied about by vendors and customers alike as a way to improve operational efficiencies. And if you haven't been looking at ITSM, it's time to do so.
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By T.C.Seow
"IT employees who have shown their knowledge and skills through certification are able to solve problems faster and work better with their peers," says Lawes. "They also show a higher level of confidence in their own abilities and solutions. The result is, there's greater confidence from their customers, whether they're internal colleagues or external parties."
Certification in IT is not new. Like any other professional certification, an IT practitioner's acknowledged proficiency is attested by his or her specific academic or industrial training received. Of late, IT service management or ITSM has been bandied about by vendors and customers alike as a way to improve operational efficiencies. And if you haven't been looking at ITSM, it's time to do so, says Aidan Lawes, CEO of U.K.-based ITSM Forum (ITSMF).
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