Do ITIL Hands Make Light Work?
Why the push for better governance is rekindling interest in a 15-year-old methodology for improving IT delivery and support.
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By Mark Hollands
ITIL, so long an industry wallflower, is about to get its turn on the dance floor.
The demand on IT departments to show solid governance around their own decision-making process, as well as supporting the rest of the business to be able to demonstrate regulatory compliance, has highlighted the need for some form of commonly understood methodology for service delivery.