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ISO Standard for IT Services - Soon

An ISO standard for IT service management, along the lines of BS 15000, is expected to be in place by 2005-06.
Jul 9, 2004

ITSM Watch Staff

Currently, the software services sector subscribes to standardisation measures like ISO 9001, Software Engineering Institute's Capability Maturity Model Integration (SEI CMMI), which measures a company's software process effectiveness, BS 7799 (for information security) and BS 15000 (for IT service management).

The information technology service management forum (ITSMF), a UK-based non-profit organisation with over 1000 member companies including Hewlett Packard, Microsoft and IBM, approached the International Organisation of Standardisation with a proposal to fast track the ISO certification for IT service management.

"Gartner had predicted around 18 months back that an ISO standard for IT service management is expected in 2006.

"But if things go the way we want it to, we may have it in place by 2005," said Aidan Lawes, Chief Executive Officer, ITSMF.

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