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Smaller Is Better

Companies with the most efficient and effective IT practices spend 18 percent less money on IT projects and operate with 36 percent less staff than median companies.
Jul 1, 2004

ITSM Watch Staff

Hackett defines a "world class" IT organization as one that scores in the top 25 percent in its client database for measures of efficiency and effectiveness. According to the Hackett report, world-class companies spend $8,686 per end user per year, whereas median companies spend $10,532 per user per year.

World-class companies are able to achieve this gain through smart outsourcing practices, standardization, higher levels of project discipline and overall business-IT alignment, says Beth Hayes, senior business adviser at Hackett.

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