Smaller Is Better
Companies with the most efficient and effective IT practices spend 18 percent less money on IT projects and operate with 36 percent less staff than median companies.
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Hackett defines a "world class" IT organization as one that scores in the top 25 percent in its client database for measures of efficiency and effectiveness. According to the Hackett report, world-class companies spend $8,686 per end user per year, whereas median companies spend $10,532 per user per year.
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World-class companies are able to achieve this gain through smart outsourcing practices, standardization, higher levels of project discipline and overall business-IT alignment, says Beth Hayes, senior business adviser at Hackett.