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How to Implement ITIL in Four Practical Steps

The Information Technology Process Institute (ITPI), a nonprofit organization developing guidance that solves the common objectives of IT security, corporate governance, audit and operations, today announced the availability of the 'Visible Ops Handbook: Starting ITIL in 4 Practical Steps.'
Aug 5, 2004

ITSM Watch Staff

"The Visible Ops handbook provides a great roadmap for IT executives to see their way through the thicket of chaotic operations, and into the clearing of repeatable processes," said Jeremy Epstein, senior director, Product Security at webMethods, Inc. "It follows in the footsteps of software development processes like the Capability Maturity Model and offers the potential to provide a real ROI by reducing the effort in wasted firefighting." Read More >>>