itSMF to Form Chapter in India
The decision to have a local chapter should come as encouraging news for many SIs, some of whom are already in the process of adopting ITSM practices as well as going for BS15000 standards.
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Talking on the need to have a local chapter, itSMF CEO Aidan Lawes said, "India today, has become a big supplier of services. Hence, it is critical for the organizations here to standardize the way in which, they deliver these services." According to him, one of the biggest drivers behind IT services management is the large volume of offshoring to India.
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